Privacy & Cookie

OUR PRIVACY STATEMENT SETS OUT WHAT TO EXPECT WHEN YOU PROVIDE GLENHILL MERCHANTS LTD WITH YOUR PERSONAL INFORMATION. THE CURRENT VERSION IS EFFECTIVE AS OF 25TH MAY 2018.

How we collect and use your data

Visiting our website

WHEN YOU VISIT WWW.GLENHILL.CO.UK WE USE A THIRD-PARTY SERVICE, GOOGLE ANALYTICS, TO COLLECT INFORMATION ABOUT HOW YOU USE THE SITE. WE MONITOR OVERALL PATTERNS OF USER BEHAVIOUR INCLUDING, FOR EXAMPLE, HOW PEOPLE FIND OUR WEBSITE, WHICH PAGES ARE MOST OFTEN VISITED, HOW LONG VISITS TYPICALLY LAST OR WHICH BROWSERS AND DEVICES OUR VISITORS USE.

OUR WEBSITE IS HOSTED BY DEDISERVE. YOU CAN READ MORE ABOUT HOW THEY PROCESS AND PROTECT DATA ON OUR BEHALF ON THE DEDISERVE WEB SITE.

Placing an order with us

WHEN YOU PLACE AN ORDER BY PHONE OR INSTORE WE COLLECT YOUR NAME, ADDRESS AND CONTACT DETAILS ENABLING US TO FULFIL YOUR ORDER AND TO UPDATE YOU ON ITS PROGRESS. PAYMENT CARD DATA MAY ALSO BE COLLECTED BY, OR PASSED TO, OUR PAYMENT PROVIDER. WHO IS CURRENTLY:

  • Worldpay

IN ADDITION TO RETAINING FINANCIAL RECORDS, WE MAY RETAIN DETAILS OF YOUR ORDER FOR THE TYPICAL EXPECTED LIFETIME OF A STOVE OR APPLIANCE, WHICH WE ESTIMATE TO BE TEN YEARS. THIS ENABLES US TO FULFIL OUR OBLIGATIONS IN RELATION TO PRODUCT WARRANTIES AND, WHERE APPLICABLE, OUR LEGAL LIABILITY FOR THE PRODUCTS WE SELL TO YOU.

TRANSACTIONAL (NON-MARKETING) EMAILS, INCLUDING ORDER CONFIRMATIONS AND DISPATCH NOTIFICATIONS, ARE SENT VIA SENDGRID, AN EMAIL DELIVERY SERVICE. WE PROVIDE THEM WITH YOUR EMAIL ADDRESS FOR THE PURPOSE OF SENDING THESE MESSAGES AND ENSURING THAT THEY REACH YOU SUCCESSFULLY.

YOUR ORDER IS DELIVERED BY OURSELVES OR A THIRD-PARTY DELIVERY COMPANY, FOR EXAMPLE ROYAL MAIL, OR DPD. WE PROVIDE THEM WITH YOUR NAME, ADDRESS AND CONTACT INFORMATION FOR THE PURPOSES OF SHIPPING YOUR ORDER.

Joining our mailing lists

WHEN YOU GIVE YOUR CONSENT TO JOIN ONE OF OUR MAILING LISTS, YOUR NAME AND EMAIL ADDRESS ARE SENT TO MAILCHIMP, WHO HELP US MANAGE AND TRACK OUR EMAIL MARKETING ACTIVITIES. YOU CAN UPDATE YOUR SUBSCRIPTION, OR REMOVE YOURSELF ENTIRELY FROM EMAIL MARKETING, USING THE LINK IN THE FOOTER OF EVERY EMAIL WE SEND. MAILCHIMP ARE HOSTED OUTSIDE THE EU. YOU CAN READ THEIR PRIVACY POLICY ONLINE.

Manage your personal information

YOU HAVE THE RIGHT TO ACCESS AND UPDATE YOUR PERSONAL INFORMATION HELD BY US OR BY THIRD PARTY DATA PROCESSORS. WITH SOME LEGAL LIMITATIONS, YOU ALSO HAVE THE RIGHT TO REMOVE OR RESTRICT PROCESSING OF THE PERSONAL INFORMATION WE HOLD ABOUT YOU. PLEASE CONTACT US BY ANY OF THE PUBLISHED CONTACT METHODS IF YOU WOULD LIKE TO MAKE CHANGES.

THE EASIEST WAY TO WITHDRAW CONSENT FOR EMAIL MARKETING ACTIVITY IS TO FOLLOW THE LINK THAT APPEARS IN THE FOOTER OF ALL MARKETING EMAILS WE SEND.

 

How to contact us

FOR ANY COMMUNICATION RELATING TO THIS NOTICE, OR YOUR PERSONAL DATA, YOU CAN CONTACT US USING THE DETAILS BELOW:

GLENHILL MERCHANTS LTD
21 STOCKMANS WAY
BELFAST
BT9 7ET
02890669444
ENQUIRIES@GLENHILL.CO.UK